Refund and Cancellation Policy

We want you to be happy with your purchase. This policy explains when you can cancel an order or get a refund from [Registered business name] (“OmniX Labs”).

1. Digital learning packs

• You can request a full refund within 7 days of purchase, as long as you have used less than 20% of the pack (for example, questions attempted or files downloaded).
• After 7 days, or once more than 20% of the pack has been used, the purchase cannot be refunded, because digital content cannot be returned.
• If a pack has a technical fault that we cannot fix within 7 days of you reporting it, you will get a full refund.

2. Duplicate or failed payments

• If you are charged twice for the same order, we will refund the duplicate payment in full.
• If money is deducted but the payment fails, your bank or payment provider usually reverses it automatically within 5–7 working days. If it isn’t, contact us with your transaction reference.

3. Workshops and school programs

• Cancellation more than 14 days before the scheduled date: full refund.
• Cancellation 7–14 days before: 50% refund, or reschedule free of charge once.
• Cancellation less than 7 days before: no refund, but we will offer to reschedule where possible.
• Where a written agreement with your school exists, its terms take priority over this section.
• If we cancel a session, you can choose between a full refund and a new date.

4. App development projects

App development projects follow the payment milestones and cancellation terms in the project agreement signed by both parties.

5. How to request a refund

Email [Support email – to be updated] with your order number, the email used to buy, and the reason for the request. We will reply within 2 working days.

6. Refund timelines

Approved refunds are made to the original payment method within 7 working days of approval. Your bank may take a few more days to show the credit.